Shipping policy

At Sahvex, we are committed to providing a smooth, reliable, and convenient delivery experience for our customers across the GCC, including Qatar.

Delivery Time

Orders are normally delivered within 2–5 business days after dispatch, depending on the customer's location and courier service.

Delivery times may occasionally take longer due to courier delays, public holidays, weather conditions, customs procedures, or other unforeseen circumstances.

Free Delivery

Free delivery is available on eligible products and promotional offers across selected GCC locations.

Any applicable shipping charges will be clearly communicated before order confirmation or displayed at checkout.

Order Processing

Orders are processed after successful order confirmation.

For Cash on Delivery orders, our team may contact you by WhatsApp or phone call to confirm your order and delivery details before dispatch.

Delivery Address

Customers are responsible for providing accurate delivery information, including their full name, mobile number, city, area, and complete address.

Incorrect or incomplete information may cause delivery delays.

Cash on Delivery

Cash on Delivery (COD) is available on selected products and locations across the GCC.

Customers can pay the order amount directly to the courier upon delivery where COD is available.

Order Tracking

Once your order has been dispatched, tracking details may be provided through WhatsApp, SMS, or email, depending on the courier and destination.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including:

  • Courier delays
  • Public holidays
  • Weather conditions
  • Customs procedures
  • Incorrect delivery information
  • Remote delivery locations

Damaged Packages

If your package arrives damaged, please contact Sahvex Customer Support as soon as possible and provide clear photos or videos of the package and product so that we can assist you.

Contact Us

For questions about shipping or your order, please contact our customer support team:

Email: sahvexofficial@gmail.com

Thank you for shopping with Sahvex.